Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Callander | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Callander is a GPhC registered online pharmacy weight loss clinic serving patients in Callander, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following types of personal information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information necessary for safe prescribing
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions safely
To dispense and arrange delivery of your medication (typically within 1 working day of pharmacist approval)
To maintain accurate clinical records as required by GPhC regulations
To communicate with you regarding your order, treatment, or follow-up care
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our website and services based on anonymised usage data

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services under UK GDPR Article 9(2)(h).

3. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

Essential cookies: Required for the website to operate and cannot be disabled
Analytics cookies: Help us understand how visitors use our site, using anonymised data
Functional cookies: Remember your preferences to personalise your experience

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

Healthcare providers: With your GP or other clinicians where clinically necessary or required by law
Delivery partners: Your name and delivery address are shared with our courier to fulfil your order
Payment processors: Secure third-party providers to handle transactions; they do not retain your full payment details
IT and hosting providers: Trusted providers who assist us in operating our website and systems, bound by strict data processing agreements
Regulatory bodies: Where required by the GPhC, MHRA, or other legal authorities

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and GPhC guidelines, or longer where required by law. Payment data is retained only as long as necessary for accounting and legal compliance purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers located within the UK.

7. Your Data Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Callander
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.